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When calls are received, Norcomm then dispatches first responders to the emergency and provides ongoing logistical support to responding personnel.

Norcomm purchased all new equipment for the operation of the Center, with careful consideration given to future growth.

Total 9-1-1 Calls: 310,395Total Seven-digit Inbound Calls: 456,456Total Seven-digit Outbound Calls: 315,950 Total Call Volume for 2014: 1,082,801 Total Fire/Rescue Incidents: 59,052Total Medical Incidents: 56,099Total Law Incidents: 885,519Total Incident Volume for 2014: 1,000,670 Total 9-1-1 Calls: 243,096Total Seven-digit Inbound Calls: 362,390Total Seven-digit Outbound Calls: 238,866 Total Call Volume for 2013: 844,352 Total Fire/Rescue Incidents: 52,959Total Medical Incidents: 50,021Total Law Incidents: 538,333Total Incident Volume for 2013: 641,313 The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.

The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies).

Norcomm can function as either a primary or secondary Public Safety Answering Point (PSAP) for receiving trunk-to- trunk transfers of 9-1-1 calls.

Alarms can also be received via direct tie lines from police or other public safety agencies.

Norcomm was established in 1994 as Illinois’ first private 911 call center serving police, fire and emergency medical dispatch for villages and fire protection districts.

Norcomm is proud of both its leadership in entering the industry as well as its leadership in providing the highest quality of emergency support services.Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below.However, numbers can change without notice to Charleston County.This reduction is because in previous years we were adding spawned calls that were cancelled.We have reformatted our system so that we are no longer counting calls that were immediately cancelled because a law enforcement response was not needed.The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.